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By Elizabeth P. Tierney

A part of a chain of pocket courses aimed toward allowing the reader to profit a brand new ability in exactly half-hour, this article is full of rules and suggestion on the best way to increase your oral and written conversation talents.

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Is there paper in your fax machine? Summary Pay attention to detail. Even when you think you have taken care of everything, you should check again to be sure that everything is in is in order. Be sure to check: Grammar and typography Protocol and courtesy Accuracy and promises Balance Format and layout Equipment You should check not only the details in the message itself, but also the details about the sender — yourself. 55 13 LOOK AT YOURSELF We have spent a good deal of time looking at words, visuals and graphics, but communication is also about images.

Different methods have different implications. Therefore, it is important that you weigh such issues as formality, the nature and size of the audience, urgency, emphasis and confidentiality when you determine how you are going to say, write or do whatever you are going to communicate. By this point, you should know what you are going to communicate, to whom and how. Now take some time to impose structure on your ideas. 35 8 ORGANISE YOUR THOUGHTS The most effective messages are well-organised. Consider these points: Establish the context Include only the essentials Create a basic structure.

Did someone come without paper? Do you have enough copies of your handouts? Is there a microphone, and is it working? How tall is the lectern? Is the photocopier filled with paper or toner? Is there paper in your fax machine? Summary Pay attention to detail. Even when you think you have taken care of everything, you should check again to be sure that everything is in is in order. Be sure to check: Grammar and typography Protocol and courtesy Accuracy and promises Balance Format and layout Equipment You should check not only the details in the message itself, but also the details about the sender — yourself.

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